Development is currently researching the issue. The current workaround at this time is to Delete the existing Batch, create a new batch, Select the records to Forgive, and click options to remove partially started Batches. Note: The Forgive Interest program was never intended to allow batches to be started and resumed later. If the user exits the program prior to clicking Output-Post, no bills have been processed, but an empty batch is left remaining. The workaround is to remove all empty batches and process the Forgive Interest before leaving the program: - Open the Forgive Interest program.
- Click the Browse button and select an empty batch (Remove only the batches where the Source column on the right-hand side is arfgvint).
- Click the Delete button to remove the batch.
- Afterwards, click Add to create a new batch.
- Click Select to identify the records to Forgive.
- Click Output-Post before leaving the program.
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