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Knowledge Assistant

Knowledge Assistant

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titleDescription of Issue

When logging in you receive : 400 Bad Request Your request resulted in an error. Identity Provider OIDC Error Code invalid_social_token. Could not acquire access token from authorization code.

Azure or Google Client secret needs to be updated for any reason.

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titleContext
  • Admin Center
  • Tyler Identity Workforce 
  • TID-W
  • Azure
  • Entra
  • Google ID
  • Secret


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titleCause

Client Secret has expired or needs to be changed for any reason

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  • Login to Ops Center as Org Admin from https://<CustomerIdentifier>-admin.tylerportico.com/org/admin-center/dashboard
  • Ensure the contact is listed as an Org Admin
  • Identity Workforce>Reestablish Federation
  • Select desired Org Admin from drop-down

    1. If the admin's email domain does not match the identity provider selected, you will be prompted to continue

  • Click Create and send
    • A message will show at the bottom Magic link sent successfully.
  • Site contact will click on the link in their email, verify the federation information and update the Secret
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    1. Access Admin Center from https://<CustomerIdentifier>-admin.tylerportico.com/org/admin-center/dashboard
    2. Gather the new secret from your federation (Entra/Azure, Google, ADFS)
    3. Navigate to Identity workforce > Identity providers
    4. Click the three dots ⋮ to the right of the Domain that you are looking to make the change and click Edit
    5. Update the client secret and click save
    6. Although optional we strongly encourage adding the expiration date of your new Secret to the admin center. 

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