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titleDescription of Issue

To reverse or undo the entire Real Estate Create Accounts Receivable process due to either clerical error or a system failure.


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titleContext
  • New York Tax Billing
  • Real Estate 
  • Generate Accounts Receivable

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Related failure causes:

Generate Accounts Receivable process failed due to Customer Delivery Address
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titleCause



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titleResolution

 Bills must be free of Payment and Adjustment activity before the Generate Accounts Receivable can be undone.

  • Click the Reverse button within the Generate Accounts Receivable program to void a bill run. This will allow you to regenerate the Bill run afterwards when ready. 
  • Contact Enterprise ERP Tax Support for further assistance if no Reverse button is available. 
  • Alternative may be to recover from your most recent nightly backup of Enterprise ERP. This should be considered a last result, as ALL data entered across all Enterprise ERP modules up to the date of the last backup, would be lost and required to be reentered.

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