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titleDescription of Issue

We updated a user menu's but they still can't see the new menu

We used to simply refresh browser and menu would update that is not working


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titleContext
  • Role Permissions
  • Menu Security
  • Configuration & Setup
  • Hub


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titleCause

MUNIS is was open during the update

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titleResolution

After updating Menu Security roles in MUNIS perform the user should

log

following steps to ensure menu access is updated for user

  1. Browse to System Administration > Security > User Attributes
  2. Reset Files
  3. OK
  4. OK
  5. Refresh the browser using one of the following methods
    • F5
    • circle arrow in address bar top of browser
    • Log out of MUNIS and log back in
    - typically
    • Close browser and reopen then go back into Munis
      • Typically this reset the permissions files so that the new permissions take affect
  6. Update Menu file in MUNIS  MUNIS by Browsing to System Administration > General Administration > Menu Settings 
  7. Click Base Menu Setting tab
  8. Click Update Menu
  9. Click Yes
  10. Click Ok
  11. After Step 1 and/or Step 2 are complete have the user open the program where the permissions were updated and verify if they are now being enforcedOk
  12. Go to Tyler Hub starting page when users first logs into Munis
  13. Select the vertical ellipsis  located on the upper right of the Tyler Menu
  14. Refresh 
  15. Confirm if user has needed menu access and if issue remains clear browser cache


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titleAdditional Information

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