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With the migration to use Okta, clients that use 311/My Civic will need their Admin setting for TID-C Production changed.

Please contact My Civic Support to have your Okta settings updated in the MyCity Admin Portal

• If your site owns the following combination of products reach out to the Enterprise ERP Assets and Civic Team  
  • Enterprise Service Requests (311) & EAM/EERP
  • Enterprise Service Requests (311), EAM/EERP, and Enterprise Permitting & Licensing (EnerGov)
• If your site owns My Civic with Enterprise Permitting & Licensing (EnerGov) reach out to the EPL Support Team  
• If your site is using My Civic only, without any of the other Tyler produces contact the ERP Pro (Incode) team