Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

Panel
borderColor#03396c
titleColorWhite
titleBGColor#03396c
titleDescription of Issue

Unable to complete a write off due to held interest 

Need to forgive held interest held in errorA bill has positive or negative held interest that needs to be removed, deleted, or forgiven. Held interest cannot be written off. It must be forgiven. 


Panel
borderColor#03396c
titleColorWhite
titleBGColor#03396c
titleContext
  • MunisAccounts Receivable 
  • MA Tax
  • 11.3Property Tax Billing 
  • General Billing 
  • Community Development 
  • Utility Billing 
  • Forgive Interest (arfgvint) 


Panel
borderColor#03396c
titleColorWhite
titleBGColor#03396c
titleCause

When taking a partial payment that does not cover enough of the interest due , Munis gives the option as of the effective date, an option is given to hold the interest and collect it later. Alternatively, if the amount of interest paid exceeds the amount of interest due, then negative held interest is created. 


Panel
borderColor#03396c
titleColorWhite
titleBGColor#03396c
titleResolution
  1. Navigate to Property Revenues>Property Tax Billing>Northeast>Massachusetts>Collection Processing>Forgive to the Forgive Interest program either by searching or using the following path: Property Revenues > Property Tax Billing > Region > State > Collection Processing > Forgive Interest 
  2. Click Define
  3. Enter Bill year range the desired Year range in the bill Bill year range field
  4. Enter AR Category in the AR category range field
  5. Enter Bill Number in the Bill number field 
  6. Enter fields. 
  7. Select an AR Category range 
  8. Enter a specific Bill number if desired, otherwise, leave the field blank to forgive interest on all bills within the years and categories specified previously. 
  9. Enter a Customer number, Property code, or Parcel if desired to further narrow the criterion. 
  10. Enter an unpaid balance range in the Bill unpaid balance range fieldPlace a checkmark in fields. 
  11. Check theOnly forgive held interest check box
  12. Enter a Note/Comment in the Note/CommentThis is a required field
  13. Click Accept
  14. Click Select
  15. Click PDF to view a report of the selected interest. 
  16. Click Maintain Int to alter the forgiven interest amounts. 
  17. When the numbers are finalized and verified, click Output-Post
  18. Choose an Output option for the report (Munis printer, Save, PDF, or Display). 
  19. Click OK.
  20. A message appears, Forgive interest for the XXXX selected bills? 
  21. Select Yes to proceed or No to cancel. 
  22. A message appears, Interest has been forgiven.
  23. Click OK. 


Panel
borderColor#03396c
titleColorWhite
titleBGColor#03396c
titleAdditional Information

MA Tax Specific

Interest is calculated on the file so no GL entry is created with this process For additional assistance, please contact the appropriate support team based on the category of bill interest is being forgiven for.