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To test the TCM connection:

1. In Tyler 311 Administration, on the External systems page, on the TCM row, click on the pencil icon in the Action column
2. In the Edit external system pop-up window, click on the Settings tab
3. Click Test Connection
   1. If connection succeeded, refer to Master Article - 311 TCM attachments are not appearing in external systems for other reasons the attachments may not be appearing
   2. If connection failed, correct the Endpoint Address, Access ID, and/or Access Password