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When clicking the paperclip directly in a Munis program, the TCM CM HTML5 Viewer gets stuck on a a Parsing Query... message. The image(s) itself never load(s). 

• Munis
• Enterprise ERP
• EERP
• Tyler Content Manager
• TCM
• CM
• HTML5 Viewer 

Please contact TCM Support for further assistance. A site administrator or any user with the permissions to Maintain Mappings can review the mappings provided from that program screen to determine if a custom mapping was created and misconfigured:

1. Click the downward arrow next to the paperclip icon to open the Document Mappings screen
2. Click the Maintain button at the bottom of the screen
3. Click Browse in the command ribbon to load the list of mappings
   Mappings with a Check in the System column are provided by Munis Development
   Mappings without a check are custom mappings
4. Select any mappings that do not have a check in the System column, click Accept
   
   1. If you see a custom mapping that is not currently being utilized, it can be deleted by clicking the Delete button in the ribbon, or otherwise clicking Update and unchecking the Include in Launch and Active boxes
   2. If the custom mapping is being utilized and needs to be corrected, please follow the remaining steps
5. Click Update 
6. To auto-populate the data into the TCM metadata field, click the ellipses button on each field with data available from the program screen 
   If fields are mapped skip to step 10
7. Expand the Source folders and select the source for each field
8. Click Accept
9. Repeat steps 6-8 for all data fields available to store to TCM
10. Check the Include in Search box for at least 1 data field
    Note – too few and many data fields may result in unexpected results
11. Click Accept
12. Test mapping by opening TCM and verifying the data fields populate as expected
13. Once mapping has been configured correctly, click the paperclip from the affected Munis program to test/relaunch TCM.