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titleDescription of Issue
Access

Can we setup access to Tyler Search without a full support account?

Grant

Are we able to grant access to knowledge and block access to the rest of the Tyler support webpages?


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titleContext
  • Tylertech.com
  • Client Support
  • Tyler Search

...

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titleCause

Client has an internal process where end users are expected to use internal resources for assistance before reaching out to Tyler Support.

Tylertech.com website registration currently grants access to all knowledge and online support.


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titleResolution

There is no current process to disable case create from grant limited permissions to the portal while providing access to Tyler Search and knowledge resources. 


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titleAdditional Information
  • Munis support does not refuse a request for assistance from a client whether it reaches us via phone, email or the portal
  • We rely on each client to set their preferred service preference with local staff education
    • This is a request we receive from time to time and will continue to explore options

    Please review the Master Article - Tyler Search for all related topics.