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title	Description of Issue

Unable to access cases online
Unable to log into Tyler website, receives message to register external account
Receive message The user name is already taken in Register your external account and username is gibberish
username does not exist

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title	Context

Online Support Incidents
tylertech.com
Client Support

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title	Cause

The older website registration used an old email address.

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title	Resolution

Contact any support team for assistance and reference this article.

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title	Additional Information

Please review the Master Article - How to access Client Support and the Online Support Incidents portal for all related topics.