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titleDescription of Issue
  • Specific role is not available when user is adding a new role-based workflow business rule
  • Can see some roles but not all roles when adding role-based workflow business rule
  • Error: The role ID entered contains no user ID's flagged as approvers with active accounts. Please choose another role.


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titleContext
  • Munis
  • Workflow
  • Roles and permissions

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titleResolution
  • In order for a role to be usable within a role-based workflow business rule, the role must be held by a user that is a workflow approver
  • To make a user a workflow approver, access System Administration → Security → Administration > Security > User Attributes (find the user in questionsquestion)  → Update → > Workflow Attributes Detail > Promote


Error given when trying to add role: "Error: The role ID entered contains no user ID's flagged as approvers with active accounts. Please choose another role."
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titleAdditional Information

Please reach out to Munis Software Support with any follow up questions