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titleDescription of Issue

When we go to Benefit Enrollment Monitor, only certain users are getting the error

"

An unexpected error has occurred. Please refresh the page and try again. If the error exists, please contact support.

"


Munis
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titleContext
  • Personnel Management
  • Benefit Enrollment Monitor
  • Benefits Administration

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titleCause

This is cause by faulty database table records that will need to be cleared through SQL Script.


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titleResolution

Please reach out to

Munis

Human Resources

Support

support and reference this article.


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titleAdditional Information

To resolve, please prepare a

GoToAssist

connection to the Application Server so we may access SQL Management.

Please reach out to

Munis

Human Resources with any additional questions.