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title	Cause

User needs to escalate a support case.

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Navigate to www.tylertech.com.
Select Login in the upper-right corner of the webpage.
Enter your account username and password.
Select Client Support in the upper-right corner of the webpage.
Select your Tyler product.
On the support page, select Get Online Support.
Select My Cases in the upper-right corner of the webpage.
Select the ID of the specific case.
Select Escalate to escalate a support case.

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title	Additional Information

Please review our Technical Support Overview for Munis for the proper procedure to escalate a case.

Please review the Master Article - Client Support for all additional topics.