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Panel
borderColor#03396c
titleColorWhite
titleBGColor#03396c
titleDescription of Issue
  • Error: Session Expired Please Launch TCM again to start a new session
  • Alert Failed to get resource permissions because an internal error has occurred.


Panel
borderColor#03396c
titleColorWhite
titleBGColor#03396c
titleContext

Accessing TCM through Munis

...

Panel
borderColor#03396c
titleColorWhite
titleBGColor#03396c
titleCause

 TCM server has not been rebooted in last 30 days and/or App server and TCM server times are not in sync,


Panel
borderColor#03396c
titleColorWhite
titleBGColor#03396c
titleResolution
  • Rebooting TCM Server
  • Syncing times on App Server and TCM Server
  • Verify that work station time matches the time on the TCM and App servers

...

Panel
borderColor#03396c
titleColorWhite
titleBGColor#03396c
titleAdditional Information

The times for the TCM Server, App Server and work station should all be in sync within 5 seconds or less