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  • If your situation or issue priority has changed, or if you feel you are not receiving the service you need, please contact the appropriate support product manager to escalate. The manager will follow up and determine the necessary action.
    NameProduct ModuleEmailExtension
    Brian GilmanMunis - Purchasingbrian.gilman@tylertech.com4436
    Evan SmithMunis - General Ledger and Budgetevan.smith@tylertech.com 4621
    Holly LaRouMunis - Equipmentholly.larou@tylertech.com4482
    Tracy SilvaMunis - Payrolltracy.silva@tylertech.com4433
    Ed HaggertyMunis - Human Resourcesed.haggerty@tylertech.com4464
    Sonja JohnsonDirector of Software Support - Financials, Payroll, and Human Resourcessonja.johnson@tylertech.com4157
    Peggy WintleMunis - Utility Billingpeggy.wintle@tylertech.com4567
    Parker LaChanceTyler Cashiering, Tyler Payments, Tyler Parks and Recparker.lachance@tylertech.com4257
    Frank KlingensmithMunis - Revenuefrank.klingensmith@tylertech.com4267
    Steven JonesDirector of Software Support - Utility Billing and Revenuesteven.jones@tylertech.com4255
    Patience StetsonMunis - State Reportingpatience.stetson@tylertech.com4165
    Mark MorrillDevelopment Managermark.morrill@tylertech.com4198
    Dean WilberDeployment Managerdean.wilber@tylertech.com4730
    Brianna YoungTyler Systems Management - On-Premises Managerbrianna.young@tylertech.com4569
    Zachary BartlettTyler Systems Management - SaaS Managerzachary.bartlett@tylertech.com4521
    Ben KingDirector of Technical Servicesben.king@tylertech.com4867
    Matt StoneSoftware Support Manager - ReadyForms, Reporting Services, TCMmatt.stone@tylertech.com4563
    Adam ScheuchzerSenior Director of Technical Servicesadam.scheuchzer@tylertech.com4348


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    • If you cannot reach the product manager or director, please call CJ McCarron, vice president of technical support, at 800-772-2260, Ext. 4124 (cj.mccarron@tylertech.com)Please review our Technical Support Overview for Munis PDF for more information