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The NSF process has changed between versions 2018.1 to 2019.1. This is being created to make sure user(s) and technicians alike understand where/how to kick off the NSF process for any bill related payment that has been paid with a Payment Method of a Checkof Check, Bank and EFT tender types.


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Two prerequisites for the NSF functionality to become available is that the payment(s) method must have been a check and the payment(s) have been posted. 

  1. Navigate to General or Property Revenues>Payment Processing>Payment Reversals.
  2. Click Add.
  3. Fill out Payment Batch Reversal information.
  4. Click Accept. 
  5. Click Search to identify the record needing to be reversed and have an NSF fee added, click Accept.
  6. Click the Tenders tab.
  7. Click NSF.
  8. Enter NSF reason code for bad check and other fields.
  9. Confirm NSF charge code and amount.
  10. Press Enter.
  11. The NSF process is complete and the receipt is now reversed accordingly. 
  12. The Payment Reversal Batch can be released and posted, unless there are more reversals that need to be completed. 

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