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titleDescription of Issue

A user is unable I do not know my Kiteworks password. When I try to reset the my Kiteworks account password and gets password by clicking Reset or forgetten password? I get the following message:

Reset password is not allowed at this time. Please contact support for assistance.

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titleCause

The user's Kiteworks account has been marked as Inactive due to inactivity (usually after 180 days).username attempting to be used is not associated with a Tyler Technologies Corporate Kiteworks account

Entering a value without an @domain.xxx will result in the login page redirecting to https://sso.tylertech.com/ which is only for internal Tyler employee use


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titleResolution
Please reach out to Implementation or TSM SaaS Support to have the Kiteworks account activated.
  1. Navigate to https://tylersftp.tylertech.com/
  2. Use your full email address in the Username or email field
  3. Click Next
  4. Click Forgot password?
    1. Enter your e-mail address
    2. Click Send
  5. Check your e-mail's inbox or junk folder for a password reset e-mail
  6. Click the Reset password button and follow the steps to set a new password


See also:  
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titleAdditional Information
  • Client accounts that are inactive for 180 days or more will be automatically deleted. You will need to be invited to Kiteworks again to send/receive additional files
  • Looking for more information on Kiteworks? Check out Master Article - Kiteworks for more information