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titleDescription of Issue

When TCM Content Manager is upgraded there may be a need to update the Dynamsoft Twain Driver that is used for scanning directly to TCMCM. 
The driver can be  manually installed on each workstation if user permissions allow, or via group policy if the users do not have access to download via their PC.

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TCM
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titleContext
  • EERP
  • HTML
  • Web Browser
  • CMTyler Content Manager
  • Content Manager
  • Scanning
  • Dynamsoft
  • Twain
  • MSI

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titleCause

After an upgrade a updated Twain Driver may need to be installed in order for scanning directly to TCM CM to function.

Here is a link of the Available TCM CM versions and the compatible version of the Dynamsoft driver that is recommended to be installed if scanning directly to TCM: Content Manager Release Lifecycle Community page


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  • On-Prem  admin users can access the msi file after TCM has been upgraded on their TCM server through the example path: Program Files\Apache Software Foundation\<TomcatFolder>\webapps\<WebappFolder\viewer\lib\dynamsoft\dist\DynamsoftServiceSetup.msi
  • SaaS Hosted admin users can request the driver be installed via the MSI package following the upgrade if the site scans directly to TCM. Please reach out to TSM SaaS if you are needing an updated MSI and where not provided with one.


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titleAdditional Information

Only one version of the Dynamsoft Driver should be installed on a sites

TCM

CM server as the drivers are not backwards compatible and will not work with other versions.
If

TCM

CM versions are installed that require different drivers we recommend upgrading

TCM

CM for all environment to the same version.
If this is not feasible then we recommend only installing the driver manually via an individual machine for a few machines for testing purposes only.