- While logged into Hub with a System Administrator account, go to Administration
- Expand External Systems then click Setup
- Select Cubes Connection Service
- Verify the connection is set to Enabled
- Application URL field should be blank
- Verify the Endpoints
- This should be set to OData and the URL should be in the format: https://<fqdn>/<env>/tylercubes/connectionservice/ (Ex: https://tylertownapp.com/prod/tylercubes/connectionservice/ )
- Note: You can browse out to this location in IIS to confirm the URL
- Trailing slash at the end of the URL is needed!
- If the above is correct, please contact Tyler Systems Management Support or log a case via the Online Support Client Portal
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