Versions Compared

Version Old Version 1 New Version 2
Changes made by

Knowledge Assistant

Knowledge Assistant

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

Panel
borderColor#03396c
titleColorWhite
titleBGColor#03396c
titleDescription of Issue

We recently upgraded to Enterprise ERP version 2019.1 and when reviewing Applicant Master records, we noticed that any applicant who applied before the upgrade is missing attachments. Can we restore these attachments?


Panel
borderColor#03396c
titleColorWhite
titleBGColor#03396c
titleContext
  • Munis Enterprise ERP 2019.1
  • Recruiting
  • Applicant Attachments
  • Tyler Content Manager (TCM)

...

Panel
borderColor#03396c
titleColorWhite
titleBGColor#03396c
titleCause

This is a known behavior, that does not occur to all clients, during the upgrade process old applicant attachments will not have all the necessary metadata for the new Applicant Attachment document mapping.


Panel
borderColor#03396c
titleColorWhite
titleBGColor#03396c
titleResolution
  1. Navigate to the program Diagnostic Utility and Run-time information
    • Located in Munis under System Administration → General Administration → Diagnostic Utility and Run-time information
  2. Click on the tab Run Trace
    1. If you are are on 11.3 or lower type in the program ID field → spattfix -FixApplicantDocumentSource
    2. If you are on 2017.1 or higher type in the program ID field → spattfix; then type in the program arugments field → -FixApplicantDocumentSource
  3. Click Run Trace
  4. Save the files generated in case of review needed
  5. Review for applicant documents in Munis
  1. Please log a case with Enterprise ERP Human Resources Support to investigate.


Please reach out to Munis Human Resources Support with any additional questions
Panel
borderColor#03396c
titleColorWhite
titleBGColor#03396c
titleAdditional Information