In the event that an approver is unable to approve a payment batch via the Hub Approvals card and/or via the Approve button on the Payment Entry batch header screen, the Resubmit button can be clicked to generate a new pending action. If Resubmit fails to generate a new pending action (or if the function is unavailable), a system administrator can navigate to System Administration > Workflow Administration > Pending Actions (Administration Mode) to copy an existing pending action into the same, or another approver's username. - Click Search
- Enter the Process (PEA), Approver, and/or Active (date)
- Click Update
- Delete data from the Active field and click , change Rule Type to Notify and click Accept
- Click Copy
- With the newly created record selected, click Update
- Enter today's date in the Active field following MMDDYYYY format
- Enter a time in the next field directly to the right, following HH:MM:SS.FFF format
- Change Rule Type to Approve
- Change the Approver field to a different approver if desired (user does not have to be a PEA approver, specifically), or leave as the same approver
- Click Accept
- The approver should now try and approve the pending action via their Hub Approvals card, via the Approve button on the Payment Entry batch header, or just Output-Release the batch. If the approver clicks Output-Release to resubmit the batch into workflow, they should then check that the Approve button has become active on the Payment Entry batch header screen and click it.
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