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titleDescription of Issue

Hub user receives error showing An error occurred loading this menu OR user is missing a menu.

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titleContext
  • Munis
  • Tyler Hub
  • Menu
  • TID-W
  • Datacenter

...

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titleResolution

Please create a case with TSM SaaS for further assistance in the Support Portal

  1. If the site is Hub version 2021.7 or newer it can be cleared through the Hub Administrative console with a Hub Administrator account

    1. From the Hub page click the gear in the lower panel
      1. Select Administration
      2. Select General Settings
      3. Select Hub Caching
      4. Click Clear Hub Caches
      5. Click Clear
Article structure is important! Questions? Check the Content Standard. 
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titleAdditional Information
Section
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width40%
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titleJira ID
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width40%
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titleContent Standard