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Navigate to General Revenues > General Billing > Incident Tracking > Incidents 

  1. Click add Add
  2. Click +1 to select the next available number
  3. Choose Billing ID
    1. When you enter the billing ID, the program displays associated billing address information in the Location group.
  4. Choose an Incident Type
  5. Select the Status 
  6. Select the Severity
  7. Provide the Reference
  8. Select Associate 1 and 2 
    1. customer ID numbers for customers associated with the billing customer.
  9. Specifies Specify the parcel 
  10. Select Incident date/time
  11. Select Closed date/time
  12. Click Accept and Generate Invoices 
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The Incidents program creates invoices for reimbursement of costs related to response and investigation resources for incidents sch as false alarms, corporate and residential security alarms, or citizen citations such as noise or animal complaints. The program supports escalated billing, meaning each incident type may be configured to be billable and the charge amounts can escalate based on the number of times each incident is reported for a particular customer.

Prior to using the Incidents program, use the Incident Types program to create incident codes and define the incident tracking parameters for your organization using the Incident Settings program. 

The displayed incidents depend on the value of the Show Closed Incidents checkbox in Incident Settings. If this checkbox is not selected, the program only displays incomplete incidents or incidents that have not been invoiced.

You cannot delete an incident that has been invoiced.