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Payment Entry Batch will need to be Released prior to using the Payment Reversal. Then main advantage of  the of this process is to create a separate Journal for the Reversed Payment. 

Navigate to General Revenues  or Property Revenues> Payment Processing > Payment Reversals.

1. Click Add to create a new Payment Reversal Batch.
2. Click Accept.
3. Click Search and Enter the Receipt Number 
4. Click Accept or Enter from your Keyboard.
5. Click  Reverse.
6. Enter a Reversal Reason Code
7. Click Accept or Enter from your Keyboard.
8. Click Ok.
9. Click Return to get back to the Payment Reversal Batch Header screen. 
10. Click Output-Rel to release the batch to the Payments Journal for posting.