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titleDescription of Issue
  • I need to set up a new portal user for our IT Vendor.
  • I am a Consultant needing access to the Online Support Incidents portal.
  • Consultant submitted a website registration and has not received confirmation that the request was received.


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titleContext
  • tylertech.com
  • Client Support
  • Online Support Incidents
  • Third Party Consultants


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titleCause

A 3rd party consultant working with the client organization needs access to the Client Support portal.

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titleResolution
  1. Navigate to www.tylertech.com.
  2. Select the Register option in the top, right-hand corner of the page.
  3. Select Enterprise ERP as the Product.
  4. Fill in the required fields of the registration form.
  5. Select Submit.
  6. Once registration for the 3rd party consultant has been submitted, Enterprise ERP Support will reach out manually to the consultant through email for written approval from the client organization administration.


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titleAdditional Information

Please be aware that 3rd party consultants will not receive access to Tyler Community or Tyler Deploy. Please review our Tyler Community access for 3rd party consultants and Tyler Deploy access for 3rd party consultants for more information.

3rd party consultant registrations will be automatically deleted if no response is provided to Enterprise ERP Operations.

Please review our Master Article - How to access Client Support and the Online Support Incidents portal for all additional topics on the Client Support portal.

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