Tyler Staff will only enable accounts in client environments with client permission. To enable these accounts and grant Tyler Support access to an EERP or Hub environment, please navigate to the Hub User Maintenance program. - Sign into the desired HUB environment as a user with HUB Administrator permissions (usually Munis or Tylerservice).
- Click on the Administration settings (cog wheel) button and click on Administration.
- Under User Management click on User Maintenance.
- Locate tylersupport1@tidsupport.com and select user
- Under User Settings change Access Level from Disabled to EnabledActive.
- Make sure the user has all of the User Application Rights and User Data Access roles checked off
- Click Save
- Repeat steps 4-6 for each new Tyler Support Account. Enabling multiple support accounts is important so that multiple Support Technicians can access the database simultaneously if necessary.
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