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  • Tyler Cashiering
  • Logging in
  • Slow log in
  • Long load time


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titleCause

The slowness could be related to high user notification amounts within the database. This can occur when a Supervisor is setup to get notifications from other users, causing notifications to accumulate over time.

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At this time, notifications need to be manually cleared from the database.
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Cashiering 2021.8 and above

  1. Update to version 2021.8.0.1 or higher.
  2. Navigate to Administration > Settings. 
  3. In the General tab, set Log Level to Error. 
  4. Configure a clearing schedule. Recommended 30 days, clear at 12:00AM. 
  5. Enable Clear Unread Notifications. 
  6. Configure a clearing schedule. Recommended 7 days, clear at 1:00 AM. 
  7. Enable Clear Read Notifications. 
  8. Configure a clearing schedule. Recommended 1 day, clear at 2:00 AM. 
  9. Save. 

Changes will take effect after 24 hours. 


Cashiering 2021.7 and below

Please contact Cashiering Support or log a case via the the Online Support Client Portal. Provide the name of the affected user. 


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titleAdditional Information

Development is working on adding a feature to manage notifications. User Notifications is one of many potential causes of latency issues within the program. For more, see Cashiering is Slow.