Resolution

Download and install FileZilla
1. This may require administrator authorization
Launch FileZilla
Connection settings for Datacenter hosted sites:
1. In the ribbon at the top, input the following information:
  1. Host: YVWLNSFTP03.tylerhost.net ( YVWLNSFTP02.tylertech.com has been retired)
  2. Username: your DATACENTER username
    1. Ex. 1234jdoe
  3. Password: your DATACENTER password
  4. Port: 22
Connection settings for AWS hosted sites:
1. In the ribbon at the top, input the following information:
  1. Host: sftp://erpsftp.tylerhost.net
  2. Username: your TYLERHOST username
    1. Ex. 1234jdoe
  3. Password: your TYLERHOST password
  4. Port: 22
Click Quickconnect
1. Under Remote site: you will now see the files and folder your account has access to
2. Files can be managed in a drag-and-drop fashion either by dragging from Local site: or by dragging directly from the desktop
If errors are encountered when connecting, please create a case with TSM SaaS for further assistance in the Support Portal

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