Description of Issue
When clicking the paperclip directly in a Munis program, the TCM HTML5 Viewer gets stuck on a Parsing Query... message. The image(s) itself never load(s).
Context
- Munis
- Tyler Content Manager
- TCM
- HTML5 Viewer
Cause
There may be a non-system TCM mapping that is incorrectly built in that program, ultimately causing a disconnect when Munis reaches out to TCM upon the initial search.
Resolution
Please contact TCM Support for further assistance.
Additional Information
As a temporary work-around, please click the downward arrow next to the paperclip > Document Mappings > select the mapping you wish to view documents from and click View Documents or double-click to open TCM. This should display the images in the TCM Viewer as normal.
Add Comment