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Description of Issue

When we run our 834 file to send to our health insurance provider we have two records that had benefit end dates back in January and March that are still showing up on the report every week. They are both dependents. We are not sure how to get them to stop showing up.

Context
  • Employee Benefits 834 Report
  • 834 Generate
  • Employee Dependents
Cause

The Employee Dependent record is set up with the End Date or that extends into the defined generate range.

Resolution
  1. Navigate to the program Employee Deductions.
    • Menu > Human Resources/Payroll > Payroll > Employee Maintenance > Employee Deductions
  2. Click Search and pull up the issue dependent record.
  3. Review the Start Date and End Date.
  4. Determine if either of these date ranges fall within your defined 834 Generate date range.
Additional Information

Please review the Master Article - 834 Reporting for all related topics.

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