Description of Issue
- Wrong amount on posted invoice.
- Need to adjust the amount of an invoice.
Context
- General Billing
- Adjust Invoices (gbinvmnt)
Cause
The invoice amount was entered in error or needs to be adjusted on an invoice.
Resolution
- Navigate to General Revenues > General Billing > Invoice Processing > Adjust Invoices
- Click Add to create a new Adjustment Batch. Click Accept.
- Click Search and use fields to identify the Invoice in question.
- Adjust Invoices will then show the Invoice Header, click the Detail button in the toolbar.
- In the Invoice Detail screen, click Update.
- Choose an Adjustment Reason.
- Make any necessary adjustments to the invoice. To change the amount, update the value in the Price field and click Accept.
- Click Back until you return to the batch header screen.
- Click Post to post the adjustment batch to the general ledger.
Additional Information
Additional resources for working in Adjust Invoices can be found here: Master Article - Adjust Invoices
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