Description of Issue

When processing or releasing a Refund from Bill Refund Processing, an error occurs onscreen.

Context

Cause

Accounts Receive Settings is either locked or a user has the program in Update mode.

Resolution

See the following to identify who is locking the Accounts Receivable Settings program: Accounts Receivable Settings Locking Programs.

Additional Information

Contact the appropriate Enterprise ERP Support team, based on billing category, for further assistance. See the following article: How to determine the correct Accounts Receivable support team to assist with an issue.

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