Blinking 404 error ReadyForms



Description of Issue

All users are getting a blinking 404 error when going to ReadyForms administration after upgrade



Context
  • ReadyForms

  • ReadyForms Administration



Cause
  • 404 error seen in F12 browser trace at this point: 

  • Missing trailing slash in app.config.json for administration

  • Missing trailing slash in app.config.json for systemadministration



Resolution
  1. Go to the ReadyForms installation directory

  2. Navigate to D:\inetpub\tylerroot\<env>\readyforms\administration\app.config.json

  3. Ensure that there is a trailing slash at the end of the URL for "baseUri" and "baseUriService"

  4. Navigate to D:\inetpub\tylerroot\<env>\readyforms\systemadministration\app.config.json

  5. Ensure that there is a trailing slash at the end of the URL for "baseUri" and "baseUriService"



Additional Information

For Tyler Hosted Munis clients please reach out to Tyler Systems Management SaaS