Resolution

Navigate to Enterprise ERP > General Revenues > Payment Processing > Payment Reversals

Click Add to start a new batch.
Click Accept when you are satisfied with the batch header criteria.
Click Search and input the receipt number into the Receipt field.
With the correct record pulled up, click Reverse on the toolbar.
It will show a warning stating that this is a deposit record and reversing it will reverse payment history as well. Click Continue.
Click Ok on the Reversal Complete confirmation popup. Click Back to return to the batch header screen.
Click Output-Rel on the toolbar to release the batch.
Go into Payments Journal and search for the batch you just released.
With the batch selected, click Output/Post on the toolbar and go through the output windows as desired.
Open the Payment Entry program and re-process the GB Deposit with the correct information.

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