AR effective date field greyed out in Print Invoices

Owned by Knowledge Assistant
Oct 05, 2023
1 min read
Description of Issue

  • The AR effective date field is greyed out in Print Invoices for General Billing. 

  • The AR effective date field cannot be changed in Print Invoices for General Billing. 

Context

  • General Billing 

  • Print Invoices (gbinvprt) 

  • General Billing Settings (gbparmnt)

Cause

No Interest method is set in the General Billing Settings. The AR effective date is used for the calculation of interest and amounts due. 

Resolution

  1. Navigate to the General Billing Settings program either by searching or via the following path: General Revenues > General Billing > Setup > General Billing Settings 

  2. Click Update. 

  3. Select either 01 - DAILY or O2 - MONTHLY in the Interest method field. 

  4. Click Accept. 

  5. Close and re-open Print Invoices. Now, when Defining, the AR effective date can be selected. 

Additional Information

  • Charges will only calculate interest if the Charge Code has Subject to interest enabled and a Normal interest rate specified. 

  • Additional resources for working in Print Invoices can be found here:Â