Resolution

To void a single charge on a ticket:

Navigate to General Revenues > Parking Tickets > Ticket Processing > Tickets/Ticket Inquiry > Maintain
Enter Journal information
Search for the ticket that needs updating
Click the Charges in the ribbon
Scroll to the charge you wish to void using the arrows at the bottom
Click Void in the ribbon. NOT Void Ticket as that will void the entire ticket and all the charges
Enter an Appeal/Decision Date and Reason code
Click Accept
Click Back
Choose a print method
Click Yes to post the batch

To add a new charge to a ticket:

Navigate to General Revenues > Parking Tickets > Ticket Processing > Tickets/Ticket Inquiry > Maintain
Enter Journal information
Search for the ticket that needs updating
Click the Charges in the ribbon
Click Add
Enter the new Charge def
Click Accept
Click Back
Choose a print method
Click Yes to post the batch

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