External Reference CodeCase number is missing on ESR Requests

Owned by Knowledge Assistant
Last updated: Jun 29, 2023
1 min read



Description of Issue

External Reference CodeCase number is missing on ESR Requests 



Context

  • Enterprise Service Requests 

  • ESR 

  • Tyler 311 

  • EnerGov

  • Enterprise Permitting & Licensing 

  • EPL 



Cause

EnerGov Intents Service URI is missing or invalid 



Resolution

Update the EnerGov Intents Service URI on the EnerGov External System setup



Additional Information