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External Reference CodeCase number is missing on ESR Requests

External Reference CodeCase number is missing on ESR Requests

Owned by Knowledge Assistant
Last updated: Jun 29, 2023
1 min read



Description of Issue

External Reference CodeCase number is missing on ESR RequestsĀ 



Context

  • Enterprise Service RequestsĀ 

  • ESRĀ 

  • Tyler 311Ā 

  • EnerGov

  • Enterprise Permitting & LicensingĀ 

  • EPLĀ 



Cause

EnerGov Intents Service URI is missing or invalidĀ 



Resolution

Update the EnerGov Intents Service URI on the EnerGov External System setup



Additional Information