How to clear Virtual Viewer Cache

Owned by Knowledge Assistant
Last updated: Oct 13, 2022
1 min read



Description of Issue

Below are instructions for how to clear Virtual Viewer (VV) cache.



Context

  • Munis

  • Enterprise ERP

  • EERP

  • Content Manager

  • CM

  • CM Viewer 



Cause

Occasionally this step is needed in addition to clearing browser cache if the CM HTML Viewer is not displaying attachments or otherwise getting stuck loading or saving attachments.



Resolution

  1. Open the CM Viewer.

  2. Hit F12 on your keyboard. This will open the development console. 

    1. Note if this doesn't open the first time you hit F12, hit the + button for creating a new document and then hit F12 again. 

  3. In the bottom of the console, type the following line: 

    window.document.getElementById('virtualViewerFrame').contentWindow.location.reload(true)

  4. Hit enter on your keyboard and the last line in the console should read 'virtualViewer iframe initialized.' 

  5. Hit F12 again to close the console. 

  6. Attempt to create and save a new document. 



Additional Information