Deduction not taken

• I manually entered a negative deduction amount to refund my employee, but it isn't showing in the net pay.

• I updated a deduction with an Employee withholding amount but it is not showing Taken.

• Payroll 

• Payroll Start and Status

• Earnings and Deductions

• Deduction and Benefit Master

• Payroll Exceptions 

Manually enter a deduction gross, or process a deduction refund.

Follow the linked instructions if choosing to resolve with the deduction refund: Refunding a deduction

Manual adjustment to deduction gross:

1. Access Earnings and Deductions Payroll > Payroll Processing > Payroll Start and Status > Earnings and Deductions

2. Search for the Employee and click on the Withholding tab

3. Double-click on the Deduction Code, click Update, enter the Deduction Gross and click Accept

• Manually entered negative withholding was not entered with a corresponding negative deduction gross.

• The Employee withholding amount was defined but the deduction gross showed 0.00. In order for a deduction to show as taken, it must have a deduction gross.

Deduction Refund Instructions