Munis Inaccessible over VPN connection following firewall reboot

Owned by Knowledge Assistant
Last updated: May 17, 2024 by Moriah Yorkey
1 min read
Description of Issue

Site cannot access Munis but it is working from within Tyler or the F5 SSL VPN

Context

  • Networking

  • VPN

  • Enterprise ERP

  • Munis

  • Munis Down

Cause

When the firewall was rebooted the VPN is not reestablishing the connection, may be related to UDP500 not being properly routed to the ASA internal address

Resolution

Please contact Tyler Systems Management SaaS Support for assistance

Additional Information

There is a configuration problem UDP500 traffic is not properly routed to the ASA, and is pinging an address internal to the site network from the Tyler Network the VPN tunnel is established and the proper route is added to the firewalls' routing table. This setting is not persistent so when the firewall or core router is rebooted you will have to ping that internal address again.

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