Resolution

Go to Employee Job/Salary. (Payroll>Employee Maintenance>Employee Job/Salary)
Search for the employee. Click Accept. Make sure the FTE % field is populated. Note the Job Class and Position numbers.
Go to Employee Master. (Payroll>Employee Maintenance>Employee Master)
Search for the employee. Click Accept. Click on the Benefit FTEs Tab. Note the Benefit FTE Types.
Click Update. Click the Benefit FTE line. Click the arrow button next to the FTE% to refresh. If it stays zero:

The Benefit FTE types needs to be defined on either the Job Class or the Position Control record.

Go to Job Class Master. (Payroll>Payroll Setup>Job Class Master)
Click Search. Define Job Class code. Click Accept. If the little folder next to the Benefit FTE field is not yellow that means nothing is defined in that folder.
Go to Position Control. (Human Resources>Position Control and Budgeting>Position Control)
Click Search. Define position number. Click Accept. If the little folder next to the Benefit FTE field is not yellow that means nothing is defined in that folder.
Click the Benefit FTE folder in either Job Class Master or Position Control. Click Add. Define Benefit FTE Type. Click Accept. Click Return.
Go back into Employee Master. Click on the Benefit FTE tab. The FTE percentage should now reflect what is defined on the Employee Job/Salary record.

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