Resolution

Log into EERP Hub > System Administreation > General Administration > TylerCM for Munis Settings
1. The TylerCM Munis Users Group and TylerCM Group Prefix are case sensitive, and should be upper case
  If either are lower or mixed case:
  1. Click Edit
  2. Overwrite/update Entry(s)
  3. Click Accept
  4. Go to step 4.b
Verify the MU_group exists in the corresponding CM environment:
1. In that same EERP environment, navigate to Tyler Menu > System Administration > General Administration > TylerCM for Munis Settings
2. Launch the first URL in a new tab
3. Launch the CM Full Client via Webstart (uses Java) or J-link (does not use Java)
4. Login to the CM Full Client with administrative rights
5. Administration > Security Manager > Groups > Verify if the MU_Group exists
If the MU_ group exists ensure its Group ID is less than 20 characters
While TCM will allow more characters when creating a custom group, Munis limits the amount of characters to the Group ID to 20
If the MU_Group exists, navigate back to EERP to complete a master password reset:
1. Tyler Menu > System Administration > General Administration > TylerCM for Munis Settings
2. Select Master Password
3. Overwrite tcmadmin with tylereerpservice in the first prompt
  Note - any ID known to be in the CM Full client ADMINS group for which the password is known can be used in lieu of tcmadmin or tylereerpservice
4. Select Rebuild TCM Caches
5. Navigate back to Roles to see if the MU_Group populates without error. If not, please contact CM Support
If the MU_Group does not exist in the corresponding CM Full Client:
1. Check to see if the group was created in one of the other CM environments and create it within the environment where it is missing
2. If the group does not exist in any environment please contact CM Support

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