Resolution

Navigate to Workflow Business Rule program: System Administration > Workflow Administration > Workflow Business Rules
To change all processes from one user to another select Mass Change Approvals > Move business rules and pending actions to new approver
1. This will move future and existing pending actions to the new user

For a temporary workflow change, navigate to System Administration > Security > User Attributes

Go to the user's Workflow Detail tab and select Forwarding Changes
1. Here you can enable forwarding of all work to this approver or select specific forwarding by process code
2. This will temporarily move future and existing pending actions to the new user until you stop all forwarding

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