Resolution

Resolution 1:
1. Resume the batch.
2. Search on the same bill as the initial adjustment.
3. Create an exact opposite adjustment to offset the initial adjustment. This will create a net zero Adjustment Batch.
4. Post the Adjustment Batch.

Resolution 2:
1. Document the Adjustment Numbers from the Adjustment Batch.
2. Post the Adjustment Batch.
3. Navigate to General Revenues>Payment Processing>Adjustment Reversals.
4. Click Add to Add a new Adjustment Reversals Batch.
5. Search on the Adjustment(s) needing to be reversed.
6. Click Accept.
7. Click Reverse Adjustment.
8. Select a Reason Code.
9. The Adjustment Reversal is complete.
10. Post the Adjustment Batch.

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