Error selecting original invoice adjustment

Error selecting original invoice adjustment

• Munis 

• Versions 2019 and higher

• Adjust Invoice program

Resolution 1:
    1. Resume the batch.
    2. Search on the same bill as the initial adjustment. 
    3. Create an exact opposite adjustment to offset the initial adjustment. This will create a net zero Adjustment Batch. 
    4. Post the Adjustment Batch. 

Resolution 2:
    1. Document the Adjustment Numbers from the Adjustment Batch.
    2. Post the Adjustment Batch.
    3. Navigate to General Revenues>Payment Processing>Adjustment Reversals. 
    4. Click Add to Add a new Adjustment Reversals Batch. 
    5. Search on the Adjustment(s) needing to be reversed.
    6. Click Accept. 
    7. Click Reverse Adjustment.
    8. Select a Reason Code. 
    9. The Adjustment Reversal is complete. 
    10. Post the Adjustment Batch.