Description of Issue

Unable to authenticate to portal for ACFR due to OKTA authentication

User is inactive for multi factor authentication

Context

Cause

User failed to authenticate within 7 days of migration deployment email being received

Resolution

Portal administrator can reset MFA for users

Log into ACFR dashboard
Select 9 box waffle icon upper left hand side
Manage Users
User's name
Check the activity status of the MFA for user to confirm if active or inactive status
Portal administrator will have access to select the Reset MFA option
Have user try again
If issues remain contact Munis Financials General Ledger Support

Additional Information

Steps to confirm who is the ACFR - Portal administrator

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