Description of Issue

User needs to installation SAP Crystal Reports application.

Context

Munis all versions
SAP Crystal Reports
Tyler Reporting Services
Custom reports

Cause

User's new workstation does not contain Crystal Reports application to execute reports.

Resolution

To obtain SAP Crystal Reports 2016 installation pack, you will need to have a reporting contract with Tyler Technologies Inc. that specifies either a Crystal Reporting license or Business Objects license.

Please call Tyler Reporting Services Support to verify your license and obtain the following:

SAP Crystal Reports direct download link
Software product key
Installation instructions

Additional Information

An ODBC connection is also required to connect to database and refresh the report, please use either one of these articles to create an ODBC connection:

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