Munis Error - User Authentication Failed

Owned by Knowledge Assistant
Apr 25, 2022
Description of Issue

Versatrans Triptracker activity log error message received
Munis Error - User Authentication Failed

Context
  • Versatrans Triptracker (VTTT)
  • Integration
  • Configuration & Setup
  • Authentication & Credentials
Cause

Web Services for General Ledger Web Service Handler is not correctly configured for service or user

Resolution
  1. Munis > System Administration > General Administration > Web Service 
  2. Select Module GL with Handler glwshdlr
    • Browse using right arrow > until reach the 13th record for general ledger web services
  3. Update
  4. Ensure the following are flagged as both ACTIVE and PUBLIC for implementation and testing purposes
    • glwsvttt_tripApproval
    • glwsvttt_tripCancel
    • glwsvttt_tripInvoice
    • glwsvttt_tripInvRegen
    • glwsvttt_tripRequest
  5. Accept
  6. Go back and try to log the Triptracker trip again
Additional Information

If Web Services are marked PRIVATE SERVICE follow Adding or Updating Private Web Services to Munis Users this is additional layers of security limiting users actions and is not advised during the implementation phase of integration, it can be added after as needed.