Resolution

Resolution 1

Ensure that port 22 is open on the server and network firewall

Launch command prompt as administrator and change directories to C:\Program Files (x86)\Tyler Technologies\MUNIS\Internet Update
1. Alternate option: Open File Explorer, navigate to C:\Program Files (x86)\Tyler Technologies\MUNIS\Internet Update, click File > Open Command Prompt > Open Command Prompt as Administrator
In command prompt, type in miupsftp.exe and hit enter
Type in open miuftp.tylertech.com and hit enter
1. If a login prompt is received, the communication between the FTP is successful
2. If a network error is received, open port 22 to miuftp.tylertech.com on the firewall

Resolution 2

Ensure that port 443 is open on the server and network firewall

Launch command prompt as administrator
Type telnet miuftp.tylertech.com 443
1. If you receive a blank command prompt screen with a blinking cursor, it is connecting through port 443
2. If not, port 443 needs to be opened on the firewall

If you have verified the ports are open and the error continues, please contact TSM Support or log a case via the Online Support Client Portal. Please categorize as System and Technology > System Administration > MIU

Browser not supported