Asset location codes not defaulting onto service requests

Owned by Knowledge Assistant
Last updated: Jan 12, 2021
Description of Issue

Asset location codes not defaulting onto service requests generated from Create Requests and Service Request Quick Entry

Context

Tyler EAM

Cause


Resolution

Install the appropriate work ticket for your version once it's been released:

  • 2019.1.20.0 - MUN-398207
  • 2019.1.21.0 - MUN-398449
  • 2019.3.16.0 - MUN-398450
  • 2020.1.0.0 - MUN-398451
  • 2020.2.0.0 - MUN-398452
  • 2020.3.0.0 - MUN-398453
  • 2021.1.0.0 - MUN-398236

Workaround:  Use Service Requests to generate requests

Additional Information