Resolution

There are two reasons why a custom crystal report is empty:

Value for filters in report does not yield any data from views.
User running the report does not have access to Tyler Reporting Services(TRS) views permissions.

Follow the troubleshooting steps below to isolate the issue:

If the report contain filters, adjust them for a broader search. For example, if the filter prompts for a date range, adjust it so it looks for the last year instead of last month.
If the report is still empty, ask another user that has elevated permissions in Enterprise ERP to run the same report for same date range. If the report is still blank for the superuser, its likely there are hardcoded filters in the query that needs to be manually changed, please reach out to Enterprise ERP Reporting Services support team through the support portal for further troubleshooting.
If the report now returns data, the initial user may be lacking permissions to TRS Views. Proceed to the next section to verify TRS view permission for end user.

Viewing TRS View permissions in Enterprise ERP:

In Enterprise ERP menu, navigate to System Administration > Security > User Attributes.
Click on Search Button in the top menu bar and enter user id in the textbox.
Click Accept to Search.
Note the name of role that grants user permission to System Administration module.
Follow the steps outlined in this article to grant TRS view permission to this role.

Re-run the report with valid filters to view data. If the report is still blank, reach out to Enterprise ERP Reporting Services support team through the online support portal for further troubleshooting.

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